Unit 1 Establishing Business Relations 1 Unit 2 Making Enquiries and Offers 13 Unit 3 Negotiating Prices 23 Unit 4 Placing Orders 33 Unit 5 Contract 42 Unit 6 Terms of Payment 53 Unit 7 Packing and Labeling 67 Unit 8 Shipment and Delivery 81 Unit 9 Insurance 94 Unit 10 Complaints and Claims 106 Keys 119 Listening Scripts 131